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Frequently Asked Questions

Life Without Barriers is excited to be part of the National Disability Insurance Scheme (NDIS).  We have learnt a lot from our participation since 2013.  Here are some common questions that we have been asked about the NDIS.

Our Disability Services Advisory Council (DSAC) are customers receiving support from Life Without Barriers. If you would like to ask a question to someone who uses our services or if you have any specific questions of DSAC members, contact us and we will put you in touch with a DSAC member.

  • Q: What is the National Disability Insurance Scheme (NDIS)?


    The National Disability Insurance Scheme is a new way for people with disability to receive support, offering more choice, control and a lifetime approach to each person’s needs. It is usually referred to as the NDIS. To get started with the NDIS you will talk with a planner who works for or with the National Disability Insurance Agency, the NDIA or a Local Area Coordinator. To find out more about the NDIS, check out this link:

  • Q: What is the NDIA?


    The National Disability Insurance Agency (NDIA) is an independent statutory agency, whose role is to implement and oversee the NDIS. They also work with other organizations called Local Area Coordination Services (LACs) who may talk with you about your plan.

    When the NDIS becomes available in your region and you are already receive supports through your State government department, your information will be given to NDIA. They, or a LAC, will contact you to discuss your needs. When a support plan has been agreed between you and the NDIA, you will be given a budget which you can choose to spend with approved providers.

    You can choose to stay with your current provider. Whether you are already accessing supports through Life Without Barriers, or you are researching other service providers, we are available to help. For people who already receive a service from Life Without Barriers, if you wish our support, we can attend any meetings with NDIA or your LAC, or assist you as required.

  • Q: Who is eligible for the NDIS?


    To find out if you are eligible, follow this link:

  • Q: What are the choices you can make through the NDIS?


    Through the NDIS you will have a plan that outlines what goals you want to reach and what funding you have been allocated to help you reach your goals.

    The NDIA will not fund everything you need, it will only fund what is considered reasonable and necessary.  The NDIA will also expect you to use all the same services as everyone else in the community such as general health services and education services.

     With your NDIA funding or support package you can choose:

    • who supports you, including providers such as Life Without Barriers
    • the types of support you would like
    • how and when you receive those supports
  • Q: Why choose to receive supports from Life Without Barriers?


    If you are about to, or have recently met with the NDIA, contact your local Life Without Barriers office. We can help you in designing a support model to best suit your needs and what we offer in your area.

    Our supports offer: • Choice and control. You decide what you want to happen, including the type of support staff who work with you. They may be existing LWB support workers or other people you already work with or know. • Flexibility and options. We will ensure that your person-centred plan has the flexibility to provide as many options as possible within your budget. This means that activities will occur at times and in circumstances to best suit your needs.

  • Q: I am currently receiving supports from another service provider. What will the NDIS mean if I wish to change service providers?


    Once you are in the NDIS, you can choose and change to the service provider who best suits you.     

  • Q: Where can I find more information about what LWB provides?


    For assistance please call Life Without Barriers on 1800 721 226 or email . To check when NDIS will be available in your region please click on the map on this page or visit the NDIS website, which is found at

  • Q: Who can help me understand what the NDIS can offer me?


    A NDIA planner or Local Area Coordinator will assess your needs and will be able to develop a budget and advice on types of services the budget can go towards, based on your needs. The Local Area Coordinator can also help you to connect to the range of other services in your area, according to your plan. You can then select the service providers to suit your needs.

    The NDIS is flexible enough to change with you but usually plans are for one or two years to give you security. With the support of a NDIS Local Area Coordinator and planner though, if things change for you, your plan can be reconsidered.

  • Q: I am currently receiving disability supports funded through my State/Territory Government. How will I transition to the NDIS?


    The NDIA will contact you to discuss your current needs and support levels. They will talk to you about your goals and specific requirements to meet your goals. If you are receiving support from Life Without Barriers and would like to continue with us, you do not have to change your provider. If you would like us to attend any meetings or assist you while transition into the NDIS, we are here to assist you when the service becomes available in your area.
  • Q: What if I am not currently receiving disability supports, will I be able to be part of the NDIS?


    If you are not currently receiving support but feel you should, you still may be able to apply. To find out if you can access services, go to the NDIS website [] and use the NDIS Access Checklist.

    If this shows you are not eligible, there may other ways you can get help outside the NDIS. Information, Linkages and Capacity Building is being set up by the NDIS to support people like yourself. Full details of this services are found on the NDIS website. It is important to remember that you do have to be under age 65 when you first become a participant.

    The scheme is rolling out progressively so you also have to live in a rollout area.  Depending where you live, there may be other age and residence requirements that need to be met in the roll out phase.

  • Q: What is the NDIS Commission?


    The NDIS Commission is an independent government body that works to improve the quality and safety of NDIS services and supports, solve problems and strengthen the skills and knowledge of NDIS providers and participants. More information on the NDIS Commission can be found by visiting

  • Q: What does the NDIS Commission do for Participants?


    The NDIS Commission will ensure participants rights are upheld, that participants feel safe and receive quality services. They will make sure that providers and workers know and follow the rules for quality and safety. The NDIS Commission will also hear complaints about NDIS Services and supports. People with a disability, or any other person, are able to speak up and make a complaint to the NDIS Commission.

  • Q: When does the NDIS Commission Start?


    • 1st July 2018 – New South Wales and South Australia.
    • 1st July 2019 – Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.
    • 1st July 2020 – Western Australia